How to pass on a case

In this article we will go through how to invite a colleague or external advisor to a concrete case.

Step 1. Identify the case and access it

 

Step 2. Choose who should gain access

Press the "Users with access" and choose who you want to invite.

Option 1. Invite a user that is already within the system

If you want to invite a user to the case, that is already within the system you choose the person you want to invite and press "Save".

Whenever you have invited the person they area able to see the occurence in the overview whenever they log in to the system.

 

Option 2. Invite a user that is not registered within the system

If you want to invite a new user or a person that is not registered within the system, you have to press "Add new user" and fill out the information.

One thing that is important to mention: The user you are inviting to the case will only have access to the case you are inviting them for.

 

When you have invited the a new user to the system, the user will receive an invitation in an email where they can get started:

 

We hope the article was helpful!

Do you need further assistance or personal help? Fear not - book a meeting with Kristian for extra help or to get answers on any unanswered questions.

You can book a meeting with him right here:Book a meeting with Kristian

Otherwise you are  of course always welcome to reach out either by email or phone at support@whistleblowersoftware.com or at +45 71 99 63 83.